Refund Policy

PulsePortal VR Experience Refund Policy

At PulsePortal, we’re committed to delivering immersive and unforgettable virtual reality experiences. We understand that sometimes unforeseen circumstances can affect your booking or session, and we want to be transparent about when refunds are possible and how to request them.

Refund Eligibility

• Sessions canceled by PulsePortal due to technical issues, safety concerns, or unforeseen events.
• Double charges or billing errors during the booking process.
• Booking errors on our end resulting in unavailable equipment or space.
• Customer cancellations made at least 24 hours before the scheduled session.

Non-Refundable Situations

• Late arrivals or no-shows without prior notice.
• Customer dissatisfaction due to personal preference or motion sickness.
• Failure to follow safety instructions or misuse of equipment.
• Cancellations made less than 24 hours before the scheduled session.

How to Request a Refund

To request a refund, please contact our customer support team with the following details:

• Your booking reference number.
• Name and contact information.
• Reason for the refund request.

Requests can be submitted via our website contact form or by calling our support line. We strive to respond within 2 business days.

Refund Process

Approved refunds will be processed back to the original payment method within 5-7 business days. In cases where sessions were partially used, partial refunds may be offered at our discretion.

Additional Information

PulsePortal reserves the right to refuse refund requests deemed fraudulent or abusive. We appreciate your understanding as we work to provide a safe and enjoyable VR experience for all guests.